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Increasing User Retention For Stellar Growth

Struggling with dwindling user activity and losing valuable customers over time?

Recognizing the value of an engaged user base, but experiencing trouble maintaining it can be an agony for your business. The increasing churn rate not just depresses the growth figures, but also raises skyrocketing costs of user acquisition. Unfortunately, this vicious cycle repeats itself, leading to a reduced return-on-investment (ROI).

However, a user retention agency can bring a significant transformation. It employs savvy strategies to keep your users engaged, pushing them further down the conversion funnel, and stimulating growth organically.

Single Grain uses data-driven tactics and personalized touch-points to improve user retention. With our comprehensive growth plan, you’ll witness an upward bend in your user retention graph and a noticeable boost in bottom line figures.


Unleashing Retention Techniques For Unparalleled Growth

At Single Grain, we start with digging into your customer behavior data. Our experts identify critical points in the user journey where the chances of user drop-offs are high, and then strategize ways to plug these holes. The optimized user journey ensures a seamless path for your users, improving overall user experience.

Understanding your audiences is integral to successful user retention. Through insightful analytics and behavior tracking, we segment your user base on various parameters. The highly personalized communication for each segment makes your users feel valued, encouraging them to engage more with your brand.

We also focus on re-engagement strategies for inactive users. Using creative outreach methods like push notifications, personalized emails, and bespoke offers, we rekindle the users’ interest, gradually converting them into active users.

With Single Grain by your side, you can explore:

  • Custom User Journey Optimization
  • Audience Segmentation
  • Re-engagement Strategies
  • Churn Rate Reduction
  • Data-driven User Retention Approaches

Who is Eric Siu?

Eric Siu is the founder of digital marketing agency Single Grain. He also hosts two podcasts: Marketing School & Leveling Up, which get over 2.1M monthly downloads combined. Over the years, Eric has helped companies such as Amazon, Uber, Airbnb, and Salesforce acquire more customers.

Eric hosts a marketing mastermind where 100 of the best in media, marketing, and business get together twice a year in Miami and Beverly Hills. He is also the author of 'Leveling Up: How to Master the Game of Life'.

He also speaks around the world on marketing, SaaS, and SEO. Eric is also an investor in companies such as Eight Sleep, Levels, Fountain Health, Synthesis, and more. Finally, Eric is a member of communities such as YPO and TED.

Discover Featured Podcast Episode

Eric Siu and Neil Patel
4.6 • 1.1K Ratings

You’re Using the Wrong Social Network, Facebook Lead Ads, and The New Google SEO Trend (Trends Dec 2023 Week 2)

In episode #2643, we discuss digital marketing trends, such as best advertising platforms, Facebook lead ads, and SEO trends, highlighting platforms like Pinterest and Snapchat which have a higher return on ad spend. We also delve into the resurgence of direct mail marketing and changing content creation strategies, with a focus on more visual and shorter content becoming increasingly popular.

Learn More About The Work We’ve Done

  • harris-teeter

    Increases Post Engagement Rate by 400% with Single Grain

  • learinga-a-z-logo

    +85% Increase in Branded Searches and +10% Increase in ROAS

  • intuit

    Boosts Organic Search Results & Visibility with Single Grain

  • lock-n-lube

    54% Revenue Growth Year Over Year by Implementing Content Optimizations

  • nextiva

    Reduces Cost Per Click By 41.37% While Increasing Leads with Single Grain

  • twenty-20

    Reduces Their Cost Per MQL by 72.49% with Single Grain

  • npm-logo

    Spend and Leads Increased While Earning a More Efficient CPA

  • hestan-logo

    454% Growth in Google Ads Revenue After Account Restructure

  • wine-deals-logo

    107% Increase in Organic Traffic Through Content Marketing

  • peets-coffee

    454% growth in Google Ads revenue after account restructure.

  • batteriesplus

    44% Increase in Organic Sessions Through Technical SEO and On-Page Optimizations

  • Do you want to achieve the same numbers?

    It’s easy!

    Work With Us

Frequently Asked Questions

And We Have The Answers

  • What sets you apart from other user retention agencies?

    Our expertise lies in understanding and catering to users at a granular level. We employ a blend of advanced analytics, behavioral science, and personalized engagement strategies to bolster user retention. Our team has worked with a diverse range of businesses, helping them significantly improve customer loyalty and profitability. Being in the heart of the digital ecosystem, we’re always abreast of the latest trends in user retention and engagement.

  • How does a user retention agency differ from a general marketing agency?

    While general marketing agencies spread their focus across various aspects of marketing, a user retention agency specializes in customer loyalty and engagement. We focus on creating strategies that not only attract customers but also encourage them to stay, engage, and contribute to your business’ profitability over a longer period. This involves understanding user behavior, preferences, and needs more deeply and responding to them effectively.

  • Which channels work best for user retention?

    The most effective channels for user retention largely depend on your business, product or service, and target audience. We adopt a data-driven approach to identify platforms and strategies that resonate with your users. Based on insights gathered from user behavior and historical data, we design and implement precise strategies that maximize engagement and retention.

  • How much should we budget for a user retention agency?

    An optimal budget is highly specific to your business size, goals, and financial capacity. We offer customized proposals, suggesting budget allocations that will yield the highest return in terms of user retention and engagement. Our aim is to help you make the most of your investment in user retention, propelling your business towards sustainable growth.

If you were unable to find the answer you’ve been looking for, do not hesitate to get in touch and ask us directly.

Our Growth Methodology

  • We’ll start by talking on the phone to get a sense of what your challenges are right now, what you’ve tried so far, and if we're the right full-service digital marketing agency for you. No hard selling. Promise.

  • If we think we can help you, we’ll put together Marketing Insights specifically for your company. Running your business through our experienced digital marketing agency analysis, we’ll create an execution plan which maximizes all the opportunities we see for growth and specific KPIs.

  • We’ll get you as many quick and early wins as possible, while setting up specific, long-term, scalable digital marketing goals.

  • We’ll roll out our full execution plan, focusing on timely, tactical implementation, and setting up scalable growth opportunities. This frees you up to work on other high impact areas of your business.

  • Our online marketing team continually monitors your results at every step of the process, then leverages that to get you even more wins.

Retain More Customers

— Testimonials

Our Creds


— Our clients love us

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“Single Grain enables us to increase our impact without increasing our headcount”

“We really lean on Single Grain as an extension of our team, which enables us to increase our impact without increasing our headcount.”

— Kim Cooper
Director of Marketing, Amazon Alexa

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“Their expertise has helped Nextiva grow its brand and overall business”

“The Single Grain team has been instrumental in providing us with forward-thinking, growth-impacting marketing support. Their expertise has helped Nextiva grow its brand and overall business.”

— Yaniv Masjedi
CMO, Nextiva

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“Since engaging with Single Grain our revenue has increased more than 300%”

“Single Grain has been the strongest outside force in helping our business "level up." Since engaging with Single Grain our revenue has increased more than 300%.”

— Chad Halvorson
Founder & CEO, When I Work


Level Up Your Marketing Without Increasing Your Headcount

Retain More Customers