How to Create an Unbeatable Email Marketing Strategy

When everyone’s inbox is inundated with messages vying for attention, creating an unbeatable email marketing strategy has never been more crucial.

Email marketing, when done right, can yield an incredible return on investment, strengthen customer relationships and elevate your brand above the competition.

In this guide, we’ll walk you through understanding your audience’s needs, designing compelling email campaigns, creating content that resonates, and leveraging optimization techniques for maximum impact.

Kim Cooper
Director of Marketing, Amazon Alexa

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Segmentation and Personalization in Email Marketing

In email marketing, understanding your audience is not just about knowing who they are, but about recognizing their unique needs, preferences and behavior patterns.

This understanding is the cornerstone of segmentation and personalization – two strategies that can significantly enhance the effectiveness of your email marketing efforts.

Segmentation is the process of dividing your email list into smaller groups based on specific criteria, such as demographics, purchase history or engagement level. This division allows marketers to tailor their messages more precisely to the interests of different audience segments.

For instance, a fashion retailer might segment their list into groups based on purchase history (e.g., customers who have bought footwear vs. those who have purchased accessories) to promote relevant products in their emails.

Personalization takes segmentation a step further by tailoring the email content to individual recipients. This could be as simple as including the recipient’s name in the email or as complex as customizing the email’s content based on their past behavior.

Post Funnel email stats infographic

According to Campaign Monitor, personalized emails achieve an open rate of 29% and a click-through rate of 41%, highlighting the importance of this approach.

Here are some ways to use segmentation and personalization in your email marketing:

  • Data Collection and Analysis: Collect data through sign-up forms, website interactions and purchase histories. Use this data to create detailed profiles of your subscribers.
  • Segmentation Strategies: Create segments based on demographics (age, gender, location), psychographics (interests, values), and behavioral data (purchase history, email engagement). This helps you write messages that resonate with each group.
  • Personalization Techniques: Use dynamic content that changes based on the recipient’s data. Personalize subject lines, email content and product recommendations to increase relevance and engagement.
  • Testing and Optimization: Continuously test different segmentation and personalization strategies to see what works best for your audience. A/B testing can be particularly effective in refining your approach.

When you understand your audience and leverage segmentation and personalization, it’s a lot easier to create more engaging and effective email marketing campaigns.

Key Elements of a Successful Email Design

Believe it or not, the design of your email campaign, and not just the text, plays an important role in capturing the attention of the recipient and driving them towards action. A well-designed email subtly guides the reader through the content, which increases the likelihood of conversion.

Here are some key elements to consider when designing your email campaigns:

1) Visual Appeal

First impressions matter. Use a clean, visually appealing layout that aligns with your brand identity. Incorporate high-quality images and a color scheme that resonates with your audience, but make sure it doesn’t overshadow your message.

This email example from J.Crew illustrates this idea very well: It is easy to take in the information because the visual aspect is clean and simple, the text uses a couple different sizes to highlight key info, and the actions the recipient should take are clear:


2) Responsiveness

With an increasing number of emails being opened on mobile devices, your email design must be responsive.

A responsive email is designed to automatically adjust its layout, content and formatting to suit the screen size and orientation of the device it’s being viewed on to provide an optimal reading experience across desktops, tablets and smartphones:


3) Clear and Concise Content

Your email should convey your message clearly and concisely. Use headings, subheadings, bullet points and images to break up text, making it easy for readers to scan through and pick out key information.

These tips will help make sure your email content is clear and strong:

  • Active Voice: Use the active voice rather than the passive voice to make your sentences more dynamic and direct. For example, “We designed a new feature” is more engaging than “A new feature was designed by us.”
  • Benefit-Oriented Language: Highlight the benefits of whatever you’re discussing or offering. Instead of focusing on features or specifications (which you undoubtedly think are cool), explain how those features benefit the reader. Your customers just want to know what’s in it for them. This makes the content more relatable and compelling.
  • Use of Whitespace: Even in text, the visual aspect matters. Short paragraphs and ample whitespace improve readability and make the email look more inviting. Avoid large blocks of text that can overwhelm readers.
  • Personal Tone: Write as if you’re speaking directly to the reader. A conversational tone helps establish a connection and makes the content more enjoyable to read. It’s about finding the right balance between professionalism and relatability.
  • Specificity and Relevance: Be specific about what you’re offering or discussing. Vague or rambling statements can confuse readers or make them lose interest. Tailor the content to ensure that it’s relevant to your audience’s interests and needs.
  • Urgency and Scarcity: Where appropriate, use elements of urgency (e.g., “Offer ends soon”) and scarcity (e.g., “Only a few seats left”) to encourage readers to act. However, it’s important to use these tactics genuinely to maintain trust.
  • Proofreading: Never underestimate the importance of proofreading. Grammatical errors, typos or awkward phrasing can detract from your message’s professionalism and clarity. The reader might even think it was written purely by a bot. A well-proofread email reflects attention to detail and respect for the reader.

These tips can significantly improve the impact of your email’s text content, making it more likely to be read, understood and acted upon by your audience.

4) Visible Call-to-Action Button

Your CTA buttons or links should stand out in the design so that users are compelled to take the action you want them to. Use action-oriented language for the button copy and place CTAs strategically within the email to guide users towards conversion.

It’s important to use just one CTA (you can use several actual buttons, but each one should use similar language and take the user to the same landing page).

This Leveling Up email uses a colorful link placed at the end of the body content with a clear action:


Remember, the goal of your email design should not only be to capture attention, but to create a seamless and enjoyable experience that encourages readers to take action.

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Tips to Write Compelling Email Content that Drives Action

Creating content that truly resonates with your audience is an art. It’s about striking the right balance between informative and engaging, all while maintaining a tone that reflects your brand’s personality.

Here are a few key strategies to make sure your email content captivates your audience and prompts them to take action:

Understand Your Audience

Before you begin crafting your message, it’s crucial to have a deep understanding of who your audience is. What are their interests, pain points, and desires? You can figure this out by creating buyer personas. Tailoring your content to address these aspects can significantly increase its relevance and impact.

Buyer Persona Example

For example: For a fitness app targeting busy professionals, the email could begin with “We know finding time for a workout between meetings, deadlines and family time can seem impossible. That’s why we’ve designed quick, 20-minute workouts that fit into your hectic schedule.”

Keep It Clear and Concise

You’ve heard it before, but attention spans are short these days. Your email content should be straightforward so that it delivers value within the first few lines. Use bullet points, short paragraphs and clear headings to break up text and make your email easier to digest.

For example: An email from a productivity tool might use bullet points like this:

  • Cut down your to-do list in half with automated task prioritization
  • Integrate seamlessly with your existing tools like X and Y
  • Get started in under 5 minutes

Use Engaging and Persuasive Language

The tone of your email should be engaging and should resonate with your audience. Use persuasive language to encourage your readers to take the desired action, whether it’s making a purchase, signing up for a webinar, or downloading a guide.

For example: For an online course on public speaking, the email might say: “Transform your fear into confidence and captivate any audience. Join thousands who now stand and deliver with undeniable impact. Your voice deserves to be heard!”

Include a Strong CTA

Your call to action is the gateway to conversion. It should be clearly stated, compelling and easy to find. We’ve mentioned the layout of the CTA, but the button copy is equally important. Use action-oriented language and make sure it stands out from the rest of your content.

For example: An email promoting a limited-time offer on eco-friendly products might end with: “Don’t miss out! Grab your 20% discount on our bestsellers before it’s too late. Click here to shop sustainably and save. Offer ends in 48 hours!”

As you can see in this screenshot, there’s no way anyone’s overlooking this CTA button or unclear about what step to take:

Screenshot 2019 05 03 at 13.30.25

Personalize Your Message

As mentioned earlier, personalization can significantly boost engagement rates. Address your readers by name and reference their past interactions with your brand. Tailor the content to their interests and behaviors. This can include personalized product recommendations or content that addresses specific user needs.

For example: For a returning customer of a bookshop, the email might say “Welcome back, [Name]! We noticed you enjoyed The Art of Gardening last month and thought you might love our latest arrival, Modern Gardening Techniques. Click here to nurture your green thumb even further!”

Tell a Story

People love stories. Incorporating storytelling into your email content can make it more engaging and memorable. Share customer success stories, behind-the-scenes looks, or how your products or services can solve problems.

For example: An email from a charity organization could share a story to evoke emotion and encourage donations: “Meet Maya. Just a year ago, she lacked access to clean water. Thanks to contributions from people like you, Maya and her village now have a reliable water source. See Maya’s journey and how your support can make a difference.”

Send Follow-Up Emails

And, of course, don’t forget to send out follow-up emails, a step that is often overlooked by marketers. But get this: research shows that when your email sequence includes two follow-up emails, the average rate of reply increases from 9% to 13%!

A picture showing that the most optimal number of follow-ups is 2-3

Optimizing and Testing Your Emails for Higher Open Rates

Optimization and testing are at the heart of any successful email marketing campaign (or any marketing strategy, for that matter). They allow you to understand what resonates with your audience and how to improve your emails for better performance. A/B testing, also known as split testing, is a particularly effective method for optimizing your emails.

So here’s how you can optimize and test your emails to enhance your email marketing efforts:

  • A/B Testing Fundamentals: A/B testing involves sending two variations of your email to a small segment of your audience to see which one performs better. You can test various elements such as subject lines, email content, call-to-action buttons, images and send times.
  • Identify Key Metrics: Before running a test, decide on the metrics you’ll use to measure success. Common metrics include open rates, click-through rates, conversion rates and unsubscribe rates. These metrics will guide your decisions and help you understand the impact of your changes.
  • Test One Element at a Time: To accurately measure the impact of a single change, only test one element per A/B test. For instance, if you’re testing subject lines, keep the rest of the email identical for both variations.
  • Use Significant Sample Sizes: Ensure that your test groups are large enough to provide statistically significant results. Small sample sizes may lead to misleading conclusions.
  • Learn from Each Test: Regardless of the outcome, each test provides valuable insights. Analyze the results to understand why one variation performed better than the other and apply these learnings to future emails.
  • Continuous Optimization: Email marketing is not a set-and-forget strategy. Consumer behaviors and preferences change over time, so continually testing and optimizing your emails is crucial for maintaining and improving engagement and conversions.

Continuously testing your emails allows you to systematically improve your email marketing strategy, which leads to a more significant return on investment.

Analyzing and Adjusting Your Email Marketing Strategy

The ability to measure the success of your email marketing campaigns and make informed adjustments is crucial for long-term success. Analyzing your efforts helps you understand what works, what doesn’t, and how you can improve.

Some essential metrics to help you measure success and refine your strategy include:

Engagement Metrics

These include open rates, click-through rates and conversion rates:

  • High open rates indicate effective subject lines.
  • High CTRs suggest that your email content is engaging and prompts action.
  • Conversion rates will tell you how many of those clicks led to a desired action, such as a purchase or a signup.

Growth Metrics

Keep an eye on the growth of your email list and the rate at which new subscribers are joining. Equally important are the unsubscribe and bounce rates, as these can indicate issues with your content or targeting.

There is no single “good” email list growth rate, as it can vary widely depending on your industry, marketing efforts and other factors. However, a good monthly growth rate for email lists is typically between 1% to 3%. This indicates healthy growth without excessive churn.

To calculate your email list growth rate, look at the number of new subscribers, the number of unsubscribes, and the total number of subscribers. The formula is:

(New Subscribers – Unsubscribes) / Total Subscribers * 100 = List Growth Rate

So let’s say you get 500 new subscribers, 50 unsubscribes, and you have 7,000 total subscribers:

(500 – 50) / 7,000 x 100 = 6.4

Meaning your email list growth rate would be 6.4%.

Behavioral Metrics

Advanced email marketing tools allow you to track how subscribers interact with your emails, such as which links are clicked most frequently and how long they spend reading your emails. This data can provide insights into subscriber preferences and behavior patterns.

To do this, use an email marketing tool that offers comprehensive analytics and tracking features, like Mailchimp, Constant Contact or Campaign Monitor. Make sure your chosen platform’s tracking features are enabled for your email campaigns. This might involve:

  • Integrating web analytics tools like Google Analytics with your emails for more detailed tracking.
  • Using unique tracking URLs (UTMs) for links within your emails to monitor click-through rates and subsequent website behavior.

ROI (Return on Investment)

Ultimately, you’ll want to measure the ROI of your email marketing campaigns to understand their effectiveness in achieving business goals. This involves calculating the revenue generated from your emails against the cost of running them.

The basic formula for calculating ROI is:


Revenue from your email campaign is the total revenue attributed to your email marketing efforts. Tracking this can involve using unique tracking links for each email campaign that lead to your sales or conversion pages, and then monitoring the sales or conversions that specifically come from these links.

Cost of email campaign includes all expenses associated with the campaign, such as the cost of your email marketing platform, design and content creation costs, and any other related expenses.

But what do those numbers mean?:

  • Positive ROI: A positive ROI indicates that your email campaigns are generating more revenue than the costs to run them. This is the goal, as it means your email marketing is effectively contributing to your business’s profitability.
  • Negative ROI: A negative ROI suggests that your campaigns cost more than they generate. This scenario calls for a reassessment of your strategy, focusing on improving open rates, click-through rates, and conversion rates, or reducing costs.

By accurately measuring the ROI of your email marketing campaigns, you can make more informed decisions about allocating resources, tweaking strategies and optimizing future campaigns for better performance.

Tools for Analysis

Several email marketing tools offer comprehensive analytics features. Platforms such as these provide detailed reports on all the above metrics:

  • Mailchimp
  • Campaign Monitor
  • Constant Contact
  • ActiveCampaign
  • AWeber

Additionally, Google Analytics can track email-driven website traffic and conversions, offering a deeper understanding of how your emails contribute to your overall marketing strategy.

To refine your strategy based on these metrics, regularly review your campaign performance and conduct A/B tests to experiment with different approaches. Pay attention to trends over time and adapt your strategy to continuously improve your results.

10 Reasons Why People Are Unsubscribing from Your Emails

When subscribers decide to opt out of your email list, it’s often a sign that something in your email marketing strategy isn’t resonating with them. Understanding the top reasons why people unsubscribe can help you adjust your approach and reduce churn.

Here are some of the most common reasons for unsubscribes:

❌ Too Many Emails: Overloading subscribers’ inboxes can quickly lead to irritation and unsubscribe clicks. It’s essential to find the right balance in your email frequency.

❌ Irrelevant Content: Sending content that doesn’t match subscribers’ interests or needs is a surefire way to lose their engagement. Personalization and segmentation can help ensure that the content is relevant to each subscriber.

❌ Poorly Designed Emails: Emails that are difficult to read on certain devices or that are cluttered and visually unappealing can deter subscribers. Responsive email design is crucial for readability across all devices.

❌ Lack of Personalization: Treating all subscribers the same, regardless of their interests or behaviors, can make your emails feel impersonal and generic. Using data to personalize emails can greatly improve engagement.

❌ Content Doesn’t Match Sign-Up Promises: If your emails don’t deliver on what subscribers were told they would receive at sign-up, they’ll likely feel misled and unsubscribe. Make sure your email content aligns with expectations.

❌ Difficult Unsubscribe Process: Ironically, making it hard to unsubscribe can increase frustration and lead to a negative perception of your brand. An easy and straightforward unsubscribe process is actually beneficial.

❌ Change in Subscriber Preferences: Sometimes people’s interests change or they no longer need the services or products you offer. While some churn is natural, offering varied content can help retain subscribers longer.

❌ Lack of Value or Engagement: Emails that fail to offer useful information, entertainment or special offers may be seen as lacking value, leading subscribers to opt out in search of more compelling content elsewhere.

❌ Privacy Concerns: Subscribers who feel their data isn’t being handled securely or who receive emails they didn’t explicitly agree to might unsubscribe due to privacy concerns.

❌ Emails Not Optimized for Mobile: With a significant portion of emails being opened on mobile devices, emails that aren’t mobile-friendly offer a poor user experience, prompting unsubscribes.

Addressing these reasons involves continuously monitoring and adjusting your email marketing strategy based on subscriber feedback and behavior.

Last Word on Creating an Email Marketing Strategy

It’s clear that the success of your email marketing strategy hinges on understanding your audience, delivering valuable and relevant content, and continuously refining your approach based on feedback and metrics.

From the initial stages of building your email list to the nuanced art of crafting personalized, engaging content, each step is a building block towards fostering meaningful connections with your subscribers. Remember, the ultimate goal is not just to increase numbers, but to build a community of engaged followers who see value in what you offer and are eager to hear from you.

The journey of email marketing is ongoing and ever-evolving, but with these foundational principles in mind, you’re well-equipped to navigate it successfully!

If you’re ready to level up your email marketing strategy, Single Grain’s experts can help!👇

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