How to Own Negative Social Media Comments | Ep. #435

In Episode #435, Eric and Neil discuss how to own negative social media comments. Tune in to know just how Eric and Neil handle the criticism and why it helped them improve and grow as professionals in the long run!

Time Stamped Show Notes:

  • [00:27] – Today’s topic: How to Own Negative Social Media Comments
  • [00:36] – Neil learned to just ignore negative comments
  • [00:55] – Eric ends up helping out the negative commenter
  • [02:04] – Some feedback is good feedback that can help you improve
  • [02:27] – “When people give you negative feedback, embrace them”
    • [03:00] – In the long run, it may influence how you change
  • [03:05] – Feedback helps you grow
  • [03:20] – Eric shares about a YouTuber who responds to feedback
  • 03;49 – Don’t take the feedback personally
  • 04:28 – Marketing School is giving away 90-day FREE trial to Crazy Egg which is a visual analytics tool
  • [04:48] – That’s it for today’s episode!

3 Key Points:

  1. Negative comments will get to you at first, but you’ll learn to ignore them.
  2. Take any feedback as constructive criticism that can help you reflect and improve your craft.
  3. Don’t take negative comments personally, always see the positive in them.

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

The post How to Own Negative Social Media Comments | Ep. #435 appeared first on Marketing School Podcast.

Full Transcript of The Episode

Neil Patel: Get ready for your daily dose of marketing strategies and tactics from entrepreneurs with guile and experience to help you find success in any marketing capacity. You're listening to Marketing School with your instructors Neil Patel and Eric Siu.

Eric Siu: Welcome to another episode of Marketing School. I'm Eric Siu.

Neil Patel: I'm Neil Patel.

Eric Siu: Today we are going to talk about how to own negative social media comments. Neil, what do you think about inbound org?

Neil Patel: Well, I get a ton of negative comments. Erick's here, he's smiling, or at least has a smirk on his face. I just ignore him. I get a ton of them and I'm used to it at this point. At first, it used to bother me, right? I'm not gonna lie. Eventually, I've just learned to ignore it all.

Eric Siu: I'll give you something, I mean the way I do it is I'm pretty ... I end up just helping them. Neil and I got this hateful comment on Reddit. There's this one guy that was just like the Neil Patel's of the world and the Erick Sue's of the world they just keep spamming, blah, blah, blah. He's like I don't know how to get started as a consultant.
I don't know how they do it. They just BAM and then it starts to become this heated discussion Reddit. And, they just start going crazy and then some people are like, "Well, you know, Neil and Eric kind of established themselves and that's why they're able to do that, blah, blah, blah." And then so, I finally end up responding to one of his comments, and I say, "Hey, like this is how you get started with consulting. You have to start here first, you need to do this, listen to this, here's some links over here, blah, blah, blah." And, I spent I think maybe five minutes on that, and I turned a hater into an advocate. Because, right after that he said, "you know, my face is so red right now, like I'm so grateful for you to actually take the time to give me these responses even after like what I did." That to me, instead of just ignoring it, I probably ignore most of them but in that scenario I just felt like helping and you create an advocate instead of someone that hates you, and you can basically reverse them.
So, I thought that was fun, I think maybe that's some kind of psychological play and maybe it's some kind of game in my head but that's how I handle it. But, in general I think, a lot of the feedback that's out there, sometimes its good feedback when people are saying, "Hey, the audio on your podcast sucks, which is why we're in this studio right now, which is super professional." By the way, it's called the network students in LA. So, if you guys are interested in having studio quality podcasting, you should come here.

Neil Patel: Ching-ching we just made money, I'm kidding.

Eric Siu: Yap, anyway, so Neil, you have anything else to add around this?

Neil Patel: Yeah so, when people give you negative comments, embrace them. One, if they're just hateful and rude, you can delete them, if they're saying curse word and stuff, if it's stuff that you just don't want to respond to, you can ignore it. Or, what I like doing a lot of time is when it's useful like the one Eric just mentioned like, "Hey your quality of your podcast sack." Then, alright cool. You respond and be like, "Thank you for the feed back, or we're going to work on improving it, just as a heads up, we record in batches and then the next 10 or 20 will still sound the same." Right?
When you embrace it, and you try to improve based on it, you'll notice that overall your brand, your company, your traffic, your sales, whatever it may be should end up growing as long as you're embracing the criticism.

Eric Siu: Yah, don't take it personally. I think feed back is good. If you're open minded, I think the feed back helps you grow. The people that don't take feed back well are the people that don't have an open minded, don't have a growth mindset, so just think about that. And, I think a good example of this too is, if you check out Alex Becker's, YouTube channel, I think the guy's hilarious. He's cussing all the time, He's making fun of people all the time. He has some hates on his channel. I mean he'll talk about something and then one person will come and complain and say,"I hate all the YouTube ads that you run, blah, blah, blah. I hear all the stuff that you do, and then it's funny." And then, Alex will respond and saying, " you hate all the ads but then YouTube is a platform that is designed show you ads."
And so, he responds to it tongue-in-cheek, but he does take the feedback well and I don't think if you take it personally, I think it's going to affect you negatively because you start to think about that, how he going to respond, it's going to affect your work overall, it's going to hurt you. You don't want to let the trolls win at the end of the day. So, just take it for what it is and you can grow from there.

Neil Patel: Yeah, just follow all those tips, you'll be able to do well when you're getting negative comments. If you're not getting any right now that's okay. Eventually you will get them.

Eric Siu: Yah, if you don't have any haters, I think there's probably something that you're doing wrong. There's nobody I know that doesn't have any haters. That's doing something worthwhile in the world.

Neil Patel: I have no haters, they all love me.

Eric Siu: Yah, sure. But if you go to you'll see the truth. But any way. So, that's it for today. But, before we go we have a 90 day free trial of crazy ache. And, Neil actually just corrected me, is actually worth up to three thousand dollars. So, up to three thousand dollars, if you want to get access, this is available to every single one of you, no credit card required right?

Neil Patel: No credit card required.

Eric Siu: No credit card required. So, if you want to check it out just go to and we will see you tomorrow.

Neil Patel: This session of marketing school has come to a close. Be sure to subscribe for more daily marketing strategies in tactics to help you find the success you've always dreamed of. And, don't forget too read and review, so we can continue to bring you the best daily content possible. We'll see you in class tomorrow right here on marketing school.

We help great companies grow their revenues

Get Your Free Marketing Consultation