# The Secret to Delivering a Remarkable Customer Experience \| Ep\. \#590

**URL:** https://www.singlegrain.com/episodes/marketing-school/the-secret-to-delivering-a-remarkable-customer-experience-ep-590/  
**Published:** 2018-03-13  
**Author:** Selena Templeton  
**Summary:** In episode \#590, Eric and Neil talk about delivering a remarkable customer service experience\. Tune in to find out what it takes to create amazing experiences for your customers\. TIME\-STAMPED\.\.\.  

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In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers.

**TIME-STAMPED SHOW NOTES:**

- \[00:27\] Today’s Topic: _The Secret to Delivering a Remarkable Customer Experience_
- \[00:35\] If you really want to create amazing experiences that your customers love, you have to care about them.
- \[01:00\] [Zappos](https://www.zappos.com/) goes above and beyond to delight their customers (fast shipping and easy returns).
- \[01:45\] [Amazon](https://www.amazon.com/) bought Zappos some time ago and they are also a customer-focused company.
- \[02:20\] When Eric was in Japan, he stayed at the [Prince Gallery](http://www.princehotels.com/en/kioicho/) and he found the customer service aspects remarkable.
- \[02:36\] He felt special and even minor details were attended to.
- \[03:00\] Think about creating remarkable experiences.
- \[03:05\] [The Ritz Carlton](http://www.ritzcarlton.com/) does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal.
- \[03:30\] Neil stayed in the [ Mandarin Oriental Las Vegas](https://www.mandarinoriental.com/las-vegas/the-strip/luxury-hotel) and he saw notes that were left for employees and the customer service mantras they lived by.
- \[04:25\] They went above and beyond at no extra cost to Neil (except for tips).
- \[04:55\] The problem with affiliate marketing, is that you are really doing it for yourself.
- \[05:27\] That’s all for today!
- \[05:29\] Go to [Singlegrain.com/Giveway](https://www.singlegrain.com/giveaway) for a special marketing tool giveaway!

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The post [The Secret to Delivering a Remarkable Customer Experience | Ep. #590](https://marketingschool.io/the-secret-to-delivering-a-remarkable-customer-experience-ep-590/) appeared first on [Marketing School Podcast](https://marketingschool.io/).