# How Unhappy Customers Will Make You Grow – As Long As You Do This \| Ep\. \#560

**URL:** https://www.singlegrain.com/episodes/marketing-school/how-unhappy-customers-will-make-you-grow-as-long-as-you-do-this-ep-560/  
**Published:** 2018-02-11  
**Author:** Selena Templeton  
**Summary:** In episode \#560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business\. Tune in to hear how you can turn failure into future\.\.\.  

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In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success.

**Time-Stamped Show Notes:**

- \[00:27\] Today’s Topic: _How Unhappy Customers Will Make You Grow – As Long As You Do This_
- \[00:55\] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.
- \[01:31\] So they called an all-hands meeting and found out why they lost the clients.
- \[01:50\] Eric then reached out to the clients to see what their experience had been.
- \[02:02\] If you talk to your customers, it will help you figure out what needs to be fixed.
- \[02:26\] Neil calls former clients to see why they left and he performs surveys every month for current clients.
- \[03:14\] There is a process in place now at Eric’s company to help retain clients.
- \[04:22\] You need to do whatever it takes to improve.
- \[04:36\] Talking to unhappy customers helps you grow as a business.
- \[05:18\] If you please the majority of the customer base, they will remain loyal.
- \[05:37\] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.
- \[06:24\] That’s all for today!
- \[06:26\] Go to [Singlegrain.com/Giveway](https://www.singlegrain.com/giveaway) for a special giveaway!

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The post [How Unhappy Customers Will Make You Grow – As Long As You Do This | Ep. #560](http://marketingschool.io/how-unhappy-customers-will-make-you-grow-as-long-as-you-do-this-ep-560/) appeared first on [Marketing School Podcast](http://marketingschool.io/).