# How to Use Live Chat to Grow Your Business \| Ep\. \#130

**URL:** https://www.singlegrain.com/episodes/marketing-school/how-to-use-live-chat-to-grow-your-business-ep-130/  
**Published:** 2016-12-08  
**Updated:** 2017-12-06  
**Author:** Selena Templeton  
**Summary:** In Episode \#130, Neil and Eric list the ways you can use live chat to grow your business\. The two men discuss that there are right and wrong ways to\.\.\.  

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In Episode #130, Neil and Eric list the ways you can use live chat to grow your business. The two men discuss that there are right and wrong ways to use live chat in order to increase your sales. Also, tune in to discover how Neil tests Eric’s own live chat service without his knowing just for our benefit.

### Time Stamped Show Notes:

- 00:28 – Today’s topic: _How to Use Live Chat to Grow Your Business_
- 00:48 – Live chats should pop up at engaging points of interaction to work well
- 01:25 – Avoid using live chat to interrupt the sales flow
- 01:47 – Eric has tried [Olark](https://www.olark.com/) and [ Zopim](https://www.zopim.com/?z_campaign=AW_%5bS%5d-PDT-Generic_APAC-PH_EN_MT-Phrase&utm_source=google&utm_medium=cpc&utm_campaign=AW_%5bS%5d-PDT-Generic_APAC-PH_EN_MT-Phrase&utm_term=live%20chat%20tool_(p)&utm_content=PDT-GEN-C_(2)_HOME) as live chat tools in the past
- 02:08 – Eric found out more people are using Intercom.io for their live chats
- 03:17 – Neil drops what Eric doesn’t know!
- 03:46 – [Intercom.io](https://www.intercom.com/) and [Drift](https://www.drift.com/live-chat/) are two most popular live chat tools
- 04:26 – Get in touch with people at certain engagement points
- 04:58 – Neil messaged Eric on his website using the live chat!
- 06:03 – Always put the person’s name on the chat
- 06:25 – How Eric does his live chats
- 06:42 – Try to help first before pitching your sale
- 07:38 – “When you engage with someone 4x…they’re much more likely to buy what you sell them”
- 08:12 – Always have someone manning the chat 24/7
- 08:30 – Neil gets his chat agents from [Upwork](https://www.upwork.com/)
- 08:59 – Ask for the customer’s email
- 09:17 – Connect Drift or Intercom to [HipChat](https://www.hipchat.com/) or [Slack](https://slack.com/)
- 09:39 – That’s it for today’s episode!

### 3 Key Points:

1. Live chat that pops up in the right engagement points work.
2. It’s not just about the tools, it’s also about when pop ups, pop out.
3. Live chat is NOT for sales alone – remember to help people out.

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