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Boosting Brand Engagement Through Community Management

Are you finding it challenging to spark meaningful interactions on your travel brand’s social media platforms?

Having a large number of followers doesn’t necessarily translate into a vibrant, engaged community of travel enthusiasts. To truly leverage your social media marketing in the travel industry, you need a dedicated strategy for community management. Because here’s the reality – social media isn’t just about broadcasting your latest travel packages or destination highlights anymore, it’s about sparking conversations and building relationships with your audience of globetrotters.

We, at Single Grain, understand the unique dynamics of the travel industry. Our social media community management services aim at building a loyal community of travel enthusiasts for your brand, amplifying positive travel experiences, and addressing any potential issues swiftly, before they escalate and affect your brand’s reputation in the competitive travel market.


Effective Social Media Community Management with Single Grain

Our approach to social media community management in the travel industry begins with a deep understanding of your audience and your brand’s unique voice. We make it our mission to ensure that your travel brand’s voice remains consistent across all social media platforms, from Instagram’s sun-soaked beaches to Twitter’s bustling cityscapes.

We put in place mechanisms to stimulate engagement, facilitating conversations that matter both to your brand and your followers. Our team uses its expertise to turn those engaged followers into brand advocates, by providing value with timely and relevant content, be it the hidden gems of a city or the serene landscapes of a remote island.

Our data-driven approach allows us to track, measure and refine your community management strategy in order to meet your business needs. We understand the dynamic nature of the travel industry and adapt our strategies to keep pace with the changing trends and preferences.

Our Social Media Community Management services for the travel industry include:

  • Social Listening and Monitoring
  • Brand Advocacy Building
  • Content Planning and Distribution
  • Engagement and Response Management
  • Community Growth and Development
  • Performance measurement and insights

Who is Eric Siu?

Eric Siu is the founder of digital marketing agency Single Grain. He also hosts two podcasts: Marketing School & Leveling Up, which get over 2.1M monthly downloads combined. Over the years, Eric has helped companies such as Amazon, Uber, Airbnb, and Salesforce acquire more customers.

Eric hosts a marketing mastermind where 100 of the best in media, marketing, and business get together twice a year in Miami and Beverly Hills. He is also the author of 'Leveling Up: How to Master the Game of Life'.

He also speaks around the world on marketing, SaaS, and SEO. Eric is also an investor in companies such as Eight Sleep, Levels, Fountain Health, Synthesis, and more. Finally, Eric is a member of communities such as YPO and TED.

Discover Featured Podcast Episode

Eric Siu and Neil Patel
4.6 • 1.1K Ratings

AI Assisted Content, Marketing Coaches, Twitter First Approach, LinkedIn Growth Strategy (Experiments Dec 2023 Week 2)

In episode #2642, we discuss our recent experiments and findings, sharing our success with posting on social media platforms based on Twitter engagement. We also talk about hiring coaches, text-based content on LinkedIn, AI-assisted content creation, and its potential for generating leads. Overall, we encourage feedback on the new format and invite listeners to rate, review, and subscribe to the podcast.

Learn More About The Work We’ve Done

  • hestan-logo

    454% Growth in Google Ads Revenue After Account Restructure

  • twenty-20

    Reduces Their Cost Per MQL by 72.49% with Single Grain

  • batteriesplus

    44% Increase in Organic Sessions Through Technical SEO and On-Page Optimizations

  • learinga-a-z-logo

    +85% Increase in Branded Searches and +10% Increase in ROAS

  • harris-teeter

    Increases Post Engagement Rate by 400% with Single Grain

  • npm-logo

    Spend and Leads Increased While Earning a More Efficient CPA

  • lock-n-lube

    54% Revenue Growth Year Over Year by Implementing Content Optimizations

  • nextiva

    Reduces Cost Per Click By 41.37% While Increasing Leads with Single Grain

  • peets-coffee

    454% growth in Google Ads revenue after account restructure.

  • intuit

    Boosts Organic Search Results & Visibility with Single Grain

  • wine-deals-logo

    107% Increase in Organic Traffic Through Content Marketing

  • Do you want to achieve the same numbers?

    It’s easy!

    Work With Us

Frequently Asked Questions

And We Have The Answers

  • What is unique about your social media community management services?

    Our offerings extend beyond mere routine updates and interaction on posts. We concentrate on cultivating and fostering a vibrant community around your travel brand. Our expertise spans a wide range of sectors, including startups and global travel conglomerates. Our methodology is bespoke and influenced by data, implying that we employ insights and analytics to steer our strategies. Moreover, we’re consistently abreast with the most recent trends and breakthroughs in social media community management services, guaranteeing your brand’s online presence is always at the forefront.

  • How does social media community management differ from standard social media marketing?

    While social media marketing in the travel industry primarily concentrates on showcasing your unique destinations and services, social media community management is about cultivating an active, engaged community around your travel brand. It goes beyond just sharing breathtaking images of exotic locales; it’s about sparking meaningful dialogues, addressing inquiries and feedback, managing your online reputation in the vast travel sphere, and transforming your followers into devoted brand ambassadors. The ultimate objective is to create a dynamic communication bridge between your travel brand and its global audience.

  • Which social media platforms do you cater to in your community management services?

    We recognize that various social media platforms appeal to diverse audiences and facilitate distinct types of engagement, making them crucial in the travel industry. As such, we provide community management services across all key social media platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, and beyond. Our team excels in crafting strategies that are customized to the distinctive characteristics of each platform, guaranteeing your travel brand maintains a unified voice and message across all channels.

  • What kind of budget should I set aside for effective social media community management?

    Establishing a precise budget for social media community management services can be challenging, as it’s greatly influenced by your travel business’s scale, aspirations, and the existing status of your online presence. We are committed to partnering with you to create a customized plan that delineates the ideal budget to reach your objectives. We guarantee that every expenditure is strategically allocated to foster a lively, engaged community of travel enthusiasts around your brand. To embark on this journey with a complimentary consultation, click here!

If you were unable to find the answer you’ve been looking for, do not hesitate to get in touch and ask us directly.

Our Growth Methodology

  • We’ll start by talking on the phone to get a sense of what your challenges are right now, what you’ve tried so far, and if we're the right full-service digital marketing agency for you. No hard selling. Promise.

  • If we think we can help you, we’ll put together Marketing Insights specifically for your company. Running your business through our experienced digital marketing agency analysis, we’ll create an execution plan which maximizes all the opportunities we see for growth and specific KPIs.

  • We’ll get you as many quick and early wins as possible, while setting up specific, long-term, scalable digital marketing goals.

  • We’ll roll out our full execution plan, focusing on timely, tactical implementation, and setting up scalable growth opportunities. This frees you up to work on other high impact areas of your business.

  • Our online marketing team continually monitors your results at every step of the process, then leverages that to get you even more wins.

Elevate Travel Engagement

— Testimonials

Our Creds


— Our clients love us

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“Single Grain enables us to increase our impact without increasing our headcount”

“We really lean on Single Grain as an extension of our team, which enables us to increase our impact without increasing our headcount.”

— Kim Cooper
Director of Marketing, Amazon Alexa

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“Their expertise has helped Nextiva grow its brand and overall business”

“The Single Grain team has been instrumental in providing us with forward-thinking, growth-impacting marketing support. Their expertise has helped Nextiva grow its brand and overall business.”

— Yaniv Masjedi
CMO, Nextiva

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“They act like an extension of our team, proactively coming to us with ideas and fixing issues as they arise”

“Single Grain has been an important force for guiding our digital marketing. They act like an extension of our team, proactively coming to us with ideas and fixing issues as they arise. They're exactly what we look for in partners.”

— Samantha Goldman
Sr. Director of Marketing, CastLightHealth


Level Up Your Marketing Without Increasing Your Headcount

Elevate Travel Engagement