We Have Driven Impact At

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Boost Your Brand Image with Strategic Management

Are negative reviews and bad press tarnishing your hotel’s reputation?

  • It’s clear that a good reputation is vital for a successful hotel, especially in the digital age. Negative reviews and bad press can quickly spread, potentially deterring new guests and hindering occupancy rates.

Resolving such issues requires a strategic and proactive approach, focused on enhancing your online presence and building a positive brand image.

In these challenging situations, Single Grain can be a powerful ally. As a leading reputation management agency, we specialize in rebuilding and fortifying hotel reputations. Our comprehensive reputation management approach can reverse negative trends and increase positive visibility for your hotel.


Driving Success through Strategic Reputation Management

At Single Grain, we understand the hospitality industry’s unique challenges and the importance of maintaining a stellar reputation in the hotel business. We employ a suite of advanced tools and strategies to ensure your hotel’s online reputation shines as brightly as your service.

We begin with a comprehensive audit of your hotel’s online reputation, pinpointing any areas that may be causing concern. From there, we craft a tailored strategy to address and rectify these issues, ensuring your hotel’s digital presence mirrors the quality and comfort of your establishment.

But our commitment doesn’t end there. We continuously monitor your hotel’s online reputation, adjusting our strategies as needed to tackle new challenges. Our objective is to secure long-term success for your hotel brand.

With our unwavering dedication, industry expertise, and data-driven approach, Single Grain can transform your hotel’s online image. We aim to foster trust among your guests and drive growth in your business.

Our reputation management services for hotels include:

  • Online reputation audits
  • Negative content suppression
  • Positive content promotion
  • Review management and response
  • Continuous online reputation monitoring
  • Personalized reputation management strategy development

Who is Eric Siu?

Eric Siu is the founder of digital marketing agency Single Grain. He also hosts two podcasts: Marketing School & Leveling Up, which get over 2.1M monthly downloads combined. Over the years, Eric has helped companies such as Amazon, Uber, Airbnb, and Salesforce acquire more customers.

Eric hosts a marketing mastermind where 100 of the best in media, marketing, and business get together twice a year in Miami and Beverly Hills. He is also the author of 'Leveling Up: How to Master the Game of Life'.

He also speaks around the world on marketing, SaaS, and SEO. Eric is also an investor in companies such as Eight Sleep, Levels, Fountain Health, Synthesis, and more. Finally, Eric is a member of communities such as YPO and TED.

Discover Featured Podcast Episode

Eric Siu and Neil Patel
4.6 • 1.1K Ratings

What Does Speaking at Conferences Really Do for You? And Why Quora Is Back in a Big Way

In this insightful episode, we discuss the benefits of speaking at conferences, including personal branding, business opportunities, press coverage, and networking. We also explore the importance of Google rankings and the impact they have on brand building, lead generation, and email list building. The conversation highlights the value of leveraging speaking engagements and SEO to grow a business and establish thought leadership.

Learn More About The Work We’ve Done

  • prolite autoglass

    Increasing Free Quote Submissions on Homepage by 95%

  • learinga-a-z-logo

    +85% Increase in Branded Searches and +10% Increase in ROAS

  • npm-logo

    Spend and Leads Increased While Earning a More Efficient CPA

  • wine-deals-logo

    268% Increase in Organic Traffic With AI-Driven SEO Strategy

  • simon pearce

    Paid Media Strategy Sees YoY Efficiency Gains of +17% YoY Conversion Rate

  • nextiva

    Reduces Cost Per Click By 41.37% While Increasing Leads with Single Grain

  • hestan-logo

    300% Increase in BOFU ROAS after switching to programmatic

  • lock-n-lube

    54% Revenue Growth Year Over Year by Implementing Content Optimizations

  • batteriesplus

    44% Increase in Organic Sessions Through Technical SEO and On-Page Optimizations

  • harris-teeter

    Increases Post Engagement Rate by 400% with Single Grain

  • peets-coffee

    454% Growth in Google Ads Revenue After Account Restructure.

  • Do you want to achieve the same numbers?

    It’s easy!

    Work With Us

Frequently Asked Questions

And We Have The Answers

  • How does a reputation management agency protect my brand's image?

    As experts in the hospitality sector, we employ a mix of tactics to shield your hotel’s reputation. This involves vigilant oversight of your digital footprint, rapid response to any unfavorable reviews or comments, and the proactive amplification of uplifting content about your establishment. Our mission is to guarantee that your hotel’s image stays pristine and credible in the perception of your guests.

  • What sets your reputation management agency apart from others?

    Our approach as a reputation management agency is distinctly tailored to the hospitality industry, ensuring that your hotel’s reputation aligns seamlessly with your overarching business objectives. Rather than merely responding to situations, we proactively construct a resilient digital persona for your establishment. Our team is adept at utilizing a variety of tools and platforms, enabling us to continuously monitor your hotel’s online reputation and take immediate action when required.

  • How does reputation management work in the age of social media?

    In the era of digital hospitality, managing your hotel’s reputation requires an unwavering eye on your online presence. We meticulously monitor every digital whisper of your establishment, swiftly responding to guest feedback, be it praise or criticism. We craft compelling content that keeps your patrons positively engaged with your hotel experience. Moreover, if the need arises, we swiftly implement recovery strategies to promptly mend any negative impressions.

  • How much should I budget for reputation management services?

    The cost for reputation management solutions can fluctuate based on the scale of your hotel, the unique demands of the hospitality industry, and your specific requirements. We craft bespoke strategies that harmonize with your objectives and financial capabilities. Our commitment is to deliver value; each investment is designed to safeguard your hotel’s reputation, amplify guest loyalty, and in the end, elevate your profitability.

If you were unable to find the answer you’ve been looking for, do not hesitate to get in touch and ask us directly.

Our Growth Methodology

  • We’ll start by talking on the phone to get a sense of what your challenges are right now, what you’ve tried so far, and if we're the right full-service digital marketing agency for you. No hard selling. Promise.

  • If we think we can help you, we’ll put together Marketing Insights specifically for your company. Running your business through our experienced digital marketing agency analysis, we’ll create an execution plan which maximizes all the opportunities we see for growth and specific KPIs.

  • We’ll get you as many quick and early wins as possible, while setting up specific, long-term, scalable digital marketing goals.

  • We’ll roll out our full execution plan, focusing on timely, tactical implementation, and setting up scalable growth opportunities. This frees you up to work on other high impact areas of your business.

  • Our online marketing team continually monitors your results at every step of the process, then leverages that to get you even more wins.

Elevate Hotel Reputation

— Testimonials

Our Creds


— Our clients love us

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“Single Grain enables us to increase our impact without increasing our headcount”

“We really lean on Single Grain as an extension of our team, which enables us to increase our impact without increasing our headcount.”

— Kim Cooper
Director of Marketing, Amazon Alexa

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“Their expertise has helped Nextiva grow its brand and overall business”

“The Single Grain team has been instrumental in providing us with forward-thinking, growth-impacting marketing support. Their expertise has helped Nextiva grow its brand and overall business.”

— Yaniv Masjedi
CMO, Nextiva

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“Since engaging with Single Grain our revenue has increased more than 300%”

“Single Grain has been the strongest outside force in helping our business "level up." Since engaging with Single Grain our revenue has increased more than 300%.”

— Chad Halvorson
Founder & CEO, When I Work

Level Up Your Marketing Knowledge

Marketing School
A top business podcast with 90
million downloads
Eric Siu & Neil Patel
Leveling Up
A channel that will help you level up your business skills and master the game of life
Eric Siu & Leading

Level Up Your Marketing Without Increasing Your Headcount

Elevate Hotel Reputation