We Have Driven Impact At

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Unlocking Loyal Customer Potential with Customer Retention Services

Frustrated with one-time purchases and a leaking conversion funnel?

It can be disheartening to see customers slip away after they’ve just discovered your brand. The key to growth isn’t only about acquiring new customers, it’s also in keeping them returning. Churn can quietly erode your hard-earned base, taking away not just revenue, but future referrals and brand reputation too.

Addressing customer churn demands a well-crafted retention strategy, focusing on delighting current customers and fostering loyalty. It’s about creating value that resonates beyond the initial sale. This is where customer retention services come into play, offering the expertise needed to maintain a robust customer base.

Single Grain, a leading customer retention agency, believes in nurturing customer relationships for the long haul. We thrive in pinpointing those touchpoints that turn first-time buyers into brand loyalists, ensuring your clients feel valued and understood with every interaction.


Retention Mastery through Consulting

At Single Grain, we transform customer retention from a challenge into an opportunity. Starting with data analysis, our customer retention consulting team uncovers patterns and behaviors that reveal why customers stick around—or why they don’t.

We then translate these insights into personalized engagement strategies that resonate with your audience. From bespoke email marketing campaigns to exclusive loyalty programs, our customer retention services are all about crafting experiences that make each customer feel unique.

And it doesn’t stop there. Our continuous optimization ensures that retention tactics evolve with your customers, providing dynamic and compelling reasons to stay engaged with your brand. With our comprehensive customer retention agency expertise, we help you maintain a thriving, loyal customer base.

  • Personalized Email Campaigns
  • Loyalty Program Development
  • Bespoke Customer Feedback Systems
  • Targeted Retention Analysis
  • User Experience Enhancement
  • Behavioural Tracking and Optimization

Who is Eric Siu?

Eric Siu is the founder of digital marketing agency Single Grain. He also hosts two podcasts: Marketing School & Leveling Up, which get over 2.1M monthly downloads combined. Over the years, Eric has helped companies such as Amazon, Uber, Airbnb, and Salesforce acquire more customers.

Eric hosts a marketing mastermind where 100 of the best in media, marketing, and business get together twice a year in Miami and Beverly Hills. He is also the author of 'Leveling Up: How to Master the Game of Life'.

He also speaks around the world on marketing, SaaS, and SEO. Eric is also an investor in companies such as Eight Sleep, Levels, Fountain Health, Synthesis, and more. Finally, Eric is a member of communities such as YPO and TED.

Discover Featured Podcast Episode

Eric Siu and Neil Patel
4.6 • 1.1K Ratings

Counterintuitive YouTube ads strategy, Google’s 7-11-4 rule, Multiplying content using AI, Amazon’s excellent operations & more

In this episode, we discuss leveraging and maximizing AI tools and techniques in marketing to drive engagement and conversions. The importance of long-form YouTube ads and staying on platforms to enhance meaningful data are highlighted, as well as the significance of leadership in building and scaling successful organizations. The conversation also delves into the concept of the Lindy effect and its implications for businesses, and shares insights on hiring and talent strategies. Overall, it's a deep dive into strategies and practices that have been working well in the marketing landscape.

Learn More About The Work We’ve Done

  • prolite autoglass

    Increasing Free Quote Submissions on Homepage by 95%

  • learinga-a-z-logo

    +85% Increase in Branded Searches and +10% Increase in ROAS

  • npm-logo

    Spend and Leads Increased While Earning a More Efficient CPA

  • peets-coffee

    454% Growth in Google Ads Revenue After Account Restructure.

  • lock-n-lube

    54% Revenue Growth Year Over Year by Implementing Content Optimizations

  • intuit-logo

    31.4K More Clicks and 3.08M More Impressions

  • bittrex-logo

    +193% Increase in Monthly Sign Ups

  • hestan-logo

    300% Increase in BOFU ROAS after switching to programmatic

  • wine-deals-logo

    268% Increase in Organic Traffic With AI-Driven SEO Strategy

  • batteriesplus

    44% Increase in Organic Sessions Through Technical SEO and On-Page Optimizations

  • simon pearce

    Paid Media Strategy Sees YoY Efficiency Gains of +17% YoY Conversion Rate

  • Do you want to achieve the same numbers?

    It’s easy!

    Work With Us

Frequently Asked Questions

And We Have The Answers

  • What exactly are customer retention services?

    Customer retention services encompass strategies and activities designed to keep your existing customers engaged and loyal to your brand. This involves personalized communication, loyalty programs, feedback mechanisms, and proactive customer support. By focusing on the customer experience, we aim to increase repeat purchases, reduce churn, and build a strong, loyal customer base that champions your brand.

  • Why is customer retention more important than acquisition?

    While attracting new customers is essential, retaining existing ones is more cost-effective and profitable in the long run. Returning customers tend to spend more and require less marketing spend. Plus, they’re more likely to refer your brand to others. Our customer retention services ensure you’re not just filling a leaky bucket but are nurturing a growing, satisfied customer pool.

  • How do you measure the success of your customer retention strategies?

    Success is measured through key metrics such as customer lifetime value (CLV), retention rates, churn rates, and repeat purchase rates. We also consider qualitative feedback through customer satisfaction surveys and Net Promoter Score (NPS). By analyzing these indicators, we can refine our strategies to ensure they’re delivering the highest possible value to your business.

  • Can you tailor customer retention services to fit my specific industry?

    Absolutely! We understand that every industry has unique challenges and customer expectations. Our approach is to customize retention strategies that resonate with your specific audience. Whether you’re in retail, tech, or services, we develop a nuanced plan that aligns with your industry’s standards and your company’s voice and values.

If you were unable to find the answer you’ve been looking for, do not hesitate to get in touch and ask us directly.

Our Growth Methodology

  • We’ll start by talking on the phone to get a sense of what your challenges are right now, what you’ve tried so far, and if we're the right full-service digital marketing agency for you. No hard selling. Promise.

  • If we think we can help you, we’ll put together Marketing Insights specifically for your company. Running your business through our experienced digital marketing agency analysis, we’ll create an execution plan which maximizes all the opportunities we see for growth and specific KPIs.

  • We’ll get you as many quick and early wins as possible, while setting up specific, long-term, scalable digital marketing goals.

  • We’ll roll out our full execution plan, focusing on timely, tactical implementation, and setting up scalable growth opportunities. This frees you up to work on other high impact areas of your business.

  • Our online marketing team continually monitors your results at every step of the process, then leverages that to get you even more wins.

Boost Client Loyalty

— Testimonials

Our Creds


— Our clients love us

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“Single Grain enables us to increase our impact without increasing our headcount”

“We really lean on Single Grain as an extension of our team, which enables us to increase our impact without increasing our headcount.”

— Kim Cooper
Director of Marketing, Amazon Alexa

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“Their expertise has helped Nextiva grow its brand and overall business”

“The Single Grain team has been instrumental in providing us with forward-thinking, growth-impacting marketing support. Their expertise has helped Nextiva grow its brand and overall business.”

— Yaniv Masjedi
CMO, Nextiva

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“They act like an extension of our team, proactively coming to us with ideas and fixing issues as they arise”

“Single Grain has been an important force for guiding our digital marketing. They act like an extension of our team, proactively coming to us with ideas and fixing issues as they arise. They're exactly what we look for in partners.”

— Samantha Goldman
Sr. Director of Marketing, CastLightHealth

Level Up Your Marketing Knowledge

Marketing School
A top business podcast with 90
million downloads
Eric Siu & Neil Patel
Leveling Up
A channel that will help you level up your business skills and master the game of life
Eric Siu & Leading

Level Up Your Marketing Without Increasing Your Headcount

Boost Client Loyalty